See how small business owners are benefitting from their smart meter with this collection of case study interviews.
Smart meters at work: hear the success stories
Page last updated on 16th March 2026
Smart meters for small businesses
Smart meters can help you to feel more in control of your business budgeting by providing you with information on how much energy you're using and when.
Installation FAQs
How long is an installation?
The installation process is normally smooth and fast, typically lasting an hour per meter replacement. During this time, there may be a very brief interruption to your electricity supply. This is because the installer will need to disconnect your old meter to connect your new smart meter. The installer will inform you of any expected power outage beforehand, so you can make arrangements if necessary. If your smart meter is being installed in a commercial or industrial property, the installer may be able to isolate the meter during installation, which would prevent any interruption to your business operations. Please talk to your supplier if you are worried about your energy supply being cut during the installation, as they may be able to schedule a timeslot outside of your standard business hours or work around your business's schedule.
Installation outside business hours?
Yes, it is possible to arrange a smart meter installation for your small business outside of business hours. Most energy suppliers will offer flexible installation times to accommodate your business needs, including evening or weekend appointments. When you contact your energy supplier to arrange an installation, be sure to let them know if you require a specific time slot outside of regular business hours. They will do their best to schedule an appointment that suits your needs and minimises any disruption to your business operations.
Different gas and electricity meters?
If your business's gas and electricity are supplied by different suppliers, we suggest having your electric smart meter installed before your gas smart meter.
Do I need to be there for the install?
You will need to let the installer in on the day and make sure they can get access to your traditional meters. So, you might need to clear out the cupboards, or make space for the installer to work. If you have any access issues, or concerns about the disruption this could cause within your small business, do let your supplier know. They might be able to help.
Will my installer be qualified?
Yes, all installers have to pass a formal qualification and have to meet specific national standards. These standards are set out in the Smart Metering Installation Schedule. All the energy suppliers have signed up to this code, which is regulated by Ofgem, who have powers to enforce it by fining suppliers if necessary. So you can be sure the installation of your smart meter is safe.
Are installs safe?
The smart meter installation process is planned with the consumer in mind. This includes providing important information to the consumer before installation and ensuring that the engineers carry out the installation in a courteous and professional manner.
Business owners are benefitting from their smart meter
"We can see how, just by making small adjustments, we can save some money on our energy bill."
Aidan, Shoe Shop Co-owner
"It's helped me track energy costs. I can see how the business’s energy use fluctuates and take a closer look at why."
Hannah, Cafe Owner
"In our business, small things add up. Our smart meter helps us feel more in control of an area that otherwise feels unpredictable."
Asia and Gianluca, Bistro Owners
"Our smart meter saves us time by automatically sending meter readings to our supplier, it’s one less admin task."
Barrie, Restaurant Owner
"The best bit about having a smart meter is knowing where I am financially."
Claire, Women's Gym Owner
"I’ve a good idea of what my bill is going to be, so I don’t get any surprises when it comes in."
Marcelle, Tailoring Shop Owner
"Having a smart meter means I have more time to spend on my business, focusing on baking and customer service."
Hannah, Cafe Owner
"Our smart meter helps us see patterns over time, spot when usage is unusually high, and make adjustments quickly."
Asia and Gianluca, Cafe Bar Co-owners
"Having a smart meter provides peace of mind knowing our energy usage is being regularly monitored."
Barrie, Restaurant Owner
"The more you’re aware of your how much it’s costing to run a business, the better. A smart meter helps with budgeting."
Claire, Women's Gym Owner
Learn more about smart meters for small businesses:
