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Page last updated icon Page last updated on 15th October 2024
MOBILE How To Read Smart Meters 2023 Electricity Meter (1)DESKTOP How To Read Smart Meters 2023 Electricity Meter (1)

How can I read a smart meter?

Your smart meter will send your meter readings directly to your energy supplier, making manual readings a thing of the past. But if you need to you can still take readings yourself using your smart meter and accompanying in-home display.

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Angelic Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Atlantic Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Avid Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Avro Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Beam Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Better Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We are connecting you to your supplier's website. They will take your request forward.

We believe that British Gas is now responsible for Breeze customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Brilliant Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas are responsible for Bristol Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that British Gas are responsible for British Gas Evolve customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for Bulb customers. Therefore we are connecting you with Octopus who will be responsible for taking your request forward.

We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for CitizEn Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy are responsible for Colorado Energy customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Scottish Power is now responsible for Daisy Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Eon have informed us that Eon Next are responsible for smart meter installations, so you'll be redirected there.

We are redirecting you to the E.ON Next smart meter webpage. You can continue your smart meter journey at their website. They will take your request forward.

We believe that OVO Energy are responsible for Economy Energy credit customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. If you are a prepay customer you will need to visit Boost Energy at www.boostpower.co.uk/smart-meters. They will be responsible for taking you request forward.

We believe that Octopus Energy is now responsible for Engie customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Enstroga customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that So Energy is now responsible for ESB customers. Therefore we are connecting you with So Energy who will be responsible for taking your request forward.

We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Extra Energy customers. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for First Utility customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for Fosse Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Green Star Energy is now responsible for Future Energy customers. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Gen4U customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we will connect you with Bulb who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy is now responsible for Goto Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Great North Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Green Energy customers. Therefore we will connect you with Shell energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Green Network Energy customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Green Star Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Hub Energy customers (formerly Gulf Gas and Power). Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

If you would like a smart meter installed, please get in touch with Homeshift using the contact number on your latest energy bill.

We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Igloo Energy customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Iresa customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for iSupply Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that OVO Energy is now responsible for Lumo customers. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that British Gas is now responsible for MoneyPlus Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Nabuh Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Neon Reef Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with E.ON who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Npower Select customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Utilita are responsible for Omni Energy customers. Therefore we are connecting you to Utilita who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with Scottish Power who will be responsible with taking your request forward.

We believe that Utilita is now responsible for Our Power customers. Therefore we are connecting you with Utilita who will be responsible for taking your request forward.

We believe that British Gas is now responsible for People's Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for PFP Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that E.ON Next is now responsible for Powershop customers. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward.

We believe that Shell Energy is now responsible for Pure Planet customers. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Qwest Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Ram Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

Scottish Gas have told us that British Gas is responsible for providing smart meters on their behalf. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

We believe that Octopus Energy is now responsible for Shell Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. If you are a former Shell customer and haven't seen an email from Octopus, please get in touch with them.

We believe that British Gas is now responsible for Simplicity Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We believe that SSE is now responsible for Spark Energy customers. Therefore we will connect you with SSE who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Southend Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Social Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that EDF are responsible for Solarplicity customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

Swalec have told us that SSE is responsible for providing smart meters on their behalf. Therefore we are connecting you with SSE who will be responsible for taking your request forward.

Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward.

We believe that British Gas is now responsible for The Leccy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas are responsible for Together Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that EDF Energy are responsible for Toto Energy customers. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward.

We believe that Octopus Energy are responsible for UKEIH customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Shell Energy Retail is now responsible for Usio Energy customers. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward.

We believe that EDF Energy is now responsible for Utility Point customers. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wasp Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We believe that British Gas is now responsible for White Rose Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that E.ON are responsible for Wigan Warriors Energy customers. Therefore we are connecting you with E.ON who will be responsible for taking your request forward.

We beleive that Scottish Power is now responsible for Yorkshire Energy customers. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Your Energy Sussex customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that British Gas is now responsible for Zebra Power customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

We believe that EDF is now responsible for Zog Energy customers. Therefore we are connecting you with EDF who will be responsible for taking your request forward.

What's on this page?

Am I looking at a smart meter or a smart meter display?

 

Before we begin, we need to make sure you’re looking at the right device. When you get your smart meter installed you can choose to accept an accompanying in-home display (IHD), also known as the smart meter display.

Illustrations PART 1 Electricity Smart Meter(1)
Electric smart meter
Illustrations PART 1 IHD
In-home display

Continue reading if you want to find out how to read your actual smart meter.

If you want to find out more about the in-home display, know that energy suppliers are not obligated to give an in home display to every small business. However, some energy suppliers do offer IHD-type devices to businesses as part of their service. Others may offer apps and online portals. contact your energy supplier to find out what you can get from them.

Why take a manual smart meter reading?

Smart meters automatically send meter readings to your energy supplier. This means you’ll no longer need to take a meter reading. And you can expect accurate, not estimated bills.

But there are instances where manual meter readings could help you:

  1. You want to personally track your energy use alongside your in-home display.
  2. If you change the settings on your smart meter so it no longer sends your meter readings automatically.
  3. You’ve just switched supplier (you normally need to send just the first meter reading)
  4. Or you may need to take a meter reading if you have switched supplier and have a SMETS1 meter.

How to take a meter reading if you have a smart meter

To take a meter reading with a smart meter depends on which smart meter your looking at:

How to read your gas smart meter

Click on the link below to find out how to read your gas smart meter.

How can I read a gas smart meter

How to read your electric smart meter

Getting a reading from your electric smart meter will depend on what your smart meter looks like.

Click on the link below if your meter has:

For your electricity meter readings, you’ll have to look for the number followed by ‘kWh’ which stands for kilowatt hours.

Energy suppliers provide different smart meters, which means yours may look different to your friends’ or neighbours’. For specific advice on using your smart meter to take a meter reading, contact your energy supplier.

Smart meters with a keypad

Illustrations PART II 1 If Your Meter Has A Keypad(1)
  1. press 9
  2. wait until you see ‘IMP KWH’
  3. you’ll then see numbers followed by ‘KWH’
  4. write down the numbers from left to right, this is your meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point

Smart electricity meters with ‘A’ and ‘B’ buttons under the screen

Illustrations PART II 2 If Your Meter Has A And B Buttons Under The Screen(1)
  1. press the A button and wait a few seconds
  2. press the A button again until you see ‘TOTAL ACT IMPORT’ and numbers followed by ‘KWH
  3. write down the number from left to right, this is your meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point

Smart electricity meters with a green ‘A’ button to the right of the screen and a white ‘B’ button below it

Illustrations PART II 3 If Your Meter Has A Green A Button To The Right Of The Screen And A White B Button Below It
  1. press the white B button to light up the screen
  2. wait until the screen says ‘meter boost’ – then press 'A' to select 'no'
  3. you should see your meter reading followed by ‘KWH’
  4. write down the numbers from left to right, this is your meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point.

Smart electricity meters with 3 buttons to the right of the screen

Illustrations PART II 4 If Your Meter Has Three Buttons To The Right Of The Screen
  1. press the middle button
  2. write down the number below ‘IMP’ from left to right, this is your meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point.

Smart electricity meters with 1 orange button and 2 blue buttons

Illustrations PART II 5 If You Have One Orange Button And Two Blue Buttons
  1. press the orange button
  2. write down the number from left to right, this is your electric meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point.

Smart electricity meters with 2 white buttons to the right of the screen

Illustrations PART II 6 If You Have A Meter With Two White Buttons To The Right Of The Screen
  1. Your meter should automatically change between screens, so wait for the screen that shows numbers followed by KWH. Contact your energy supplier if your smart meter is not automatically changing between screens.
  2. write down the numbers from left to right, this is your meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point.

Smart electricity meters with 2 buttons to the right of the screen and one says ‘reconnect’

Illustrations PART II 7 If Your Meter Has 2 Buttons To The Right Of The Screen And One Says Reconnect
  1. press the ‘display’ or ‘display select’ button
  2. press the ‘display’ or ‘display select’ button again until you see numbers followed by KWH
  3. write down the number from left to right, this is your meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point.

Smart electricity meters with a green ‘A’ button and grey ‘B’ button to the right of the screen

Illustrations PART II 8 If Your Meter Has A Green A Button And Grey B Button To The Right Of The Screen
  1. look at the screen - you don’t need to press any buttons
  2. write down the number next to ‘KWH’ from left to right, this is your meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point.

How can I get a smart meter if I don’t have one?

Many homes in Britain can upgrade to a smart meter right now. But where you live, the type of home you live in and the age and type of your existing meter may mean that your energy supplier will take a little longer to install yours.

Your supplier will be in touch when your smart meter is ready to be installed. If you would like to enquire about getting one now, please click the link below:

Request your smart meter

FAQs

Can I get a smart meter for free?

There is no additional cost for installation of your smart meter. At the point of installation you may be offered an in-home display that shows your spending in near-real time for no additional cost. You won’t have an extra charge on your bill because you choose to have a smart meter. The costs will be spread across everyone’s bills, just like the cost of running and maintaining today’s traditional meters are.

Do I need one smart meter for gas and another for electricity?

Yes, if you're a dual-fuel customer, both meters will need to be replaced. Your supplier will aim to install both meters on the same visit to make things as easy as possible. You will only need one in-home display to view both your gas and electricity usage. If your gas and electricity accounts are with different suppliers, you will have two separate smart meter installations - one from each of your suppliers.

If your home’s gas and electricity are supplied by different suppliers, we suggest having your electric smart meter installed before your gas smart meter. We have a lot more information about smart meters and the installation process on our installation process page.

FAQs for small businesses

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