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DON'T KNOW YOUR ENERGY SUPPLIER?

Want to get a smart meter but aren't sure who your energy supplier is? Here are some tips to help you find out.

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How to find your energy supplier

  1. Call or click on the link below

    For gas

    The easiest way to find your gas supplier is to visit Find My Supplier or ring the Meter Number Helpline on 0870 608 1524.

    Calls cost 7p per minute plus your phone company's access charge.

    For electricity

    Call your regional electricity distributor

    To find the details of your electricity supplier, call your regional electricity distribution number. Call costs vary.

    • Central and South Scotland —0330 1010 300
    • London, South East and Eastern England —0800 029 4285
    • Merseyside, Cheshire, North Shropshire and North Wales — 0330 1010 300
    • North East England and Yorkshire —0800 011 3332
    • North West England —0800 195 4141
    • North Scotland — 0800 048 3515
  2. Contact your third-party intermediary or broker

    A lot of small businesses use third-party intermediaries (or TPIs) or brokers to organise their energy suppliers. A TPI is a company or organization that acts as a facilitator between businesses and energy suppliers.

    For example, a TPI may work with businesses to help them find the best energy supplier and tariff for their needs.

    If you’re business works with a TPI or broker, you’ll need to contact them in order to find out who supplies your gas or electricity. You’ll also need to contact them to request a smart meter.

Want a smart meter?

Have you found your supplier and want to request your smart meter?

Simply enter your supplier into the box below and we'll connect you. If your business works with a Third Party Intermediary (TPI) or broker, please contact them directly to request a smart meter.

We believe that Octopus Energy is now responsible for Affect Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward.

We believe that Yu Energy are responsible for Ampower UK customers. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Yu Energy PLC is now responsible for Bristol Energy Business customers. Therefore we will connect you with Yu Energy who will be responsible for taking your request forward.

We believe that Pozitive Energy is now responsible for Contract Natural Gas customers. Therefore we will connect you with Pozitive Energy who will be responsible for taking your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly.

We believe that Shell Energy are responsible for Hudson customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward.

We believe that Smartest Energy is responsible for MA Energy customers. Therefore we are connecting you with Smartest Energy who will be responsible for taking your request forward.

We believe that British Gas is responsible for PFP Energy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward.

To book your smart meter installation, please contact Pozitive Energy's Customer Care Team on 0333 370 9900. We will be taking you to their website now, where you can login for more information.

We don't currently have information from your energy supplier regarding their bookings for smart meters, but you can still visit their website and contact them directly. They will take your request forward.

You can continue your smart meter journey at your supplier's website. They will take your request forward.

We believe that Yu Energy is now responsible for Xcel Energy customers. Therefore we will connect you with Yu Energy who will be responsible for taking your request forward.

We believe that Yu Energy is now responsible for Whoop Energy customers. Therefore we will connect you with Yu Energy who will be responsible for taking your request forward.

FAQs

Can I switch tariff or energy supplier if I have a smart meter?

Yes. People with a smart meter can switch energy supplier and tariff in exactly the same way that anyone with a traditional meter can.

Can I arrange installation outside of working hours?

Energy suppliers will work with you to find a time that’s convenient for you both. Some suppliers offer installations on a Saturday or in the evening to minimise disruption to your small business; please speak to your supplier to find out what is available.

Get a smart meter
Get a smart meter